tag:blogger.com,1999:blog-1413879796435723871.post7679356325190408483..comments2023-10-24T02:02:57.173-07:00Comments on A Caledonian Journey: Customer ServiceRhianon Jamesonhttp://www.blogger.com/profile/13627163137265856251noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-1413879796435723871.post-78528041219636524212011-08-24T00:49:22.693-07:002011-08-24T00:49:22.693-07:00smiles, you are indeed tenfold in " all the m...smiles, you are indeed tenfold in " all the more lovely" :)<br />As You turned out Stunning .. mho of course :) <br />I don't mean to sound like some slave master here .. I just *smiles* .. enjoyed each of The Learning experiences in " my little jobs" along the way .. <br />* I never parked cars .. but I did do all the others .. It was a valid Learning curve and helped me in traveling . Both paying for it and respecting others :)Breezy Carverhttps://www.blogger.com/profile/08338493613654940449noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-22814918865745238882011-08-23T18:03:11.712-07:002011-08-23T18:03:11.712-07:00Post away, Miss Breezy! I always find that I feel ...Post away, Miss Breezy! I always find that I feel better when I get it off my chest. :)<br /><br />I will say, somewhat guiltily, that I've never worked any of those jobs - I consider myself lucky in that way. I see how hard those folks work and how much crap they take from (fortunately a small subset of) the public, and try in my small way to help out people in those jobs.Rhianon Jamesonhttps://www.blogger.com/profile/13627163137265856251noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-16692953860277277242011-08-22T20:36:00.331-07:002011-08-22T20:36:00.331-07:00PS my Mother in law .. God Rest her Soul and Yes I...PS my Mother in law .. God Rest her Soul and Yes I loved her .. Worked at Sears for 25 yrs . Heck she retired in like 2001 making 26 bucks an hour .. Yes in the Ladies undergarment department . How Ironic !!! .. :)Breezy Carverhttps://www.blogger.com/profile/08338493613654940449noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-44956254200376802762011-08-22T20:31:52.676-07:002011-08-22T20:31:52.676-07:00Oh my goodness the replies are just as lovely as ...Oh my goodness the replies are just as lovely as the original Post !! <br />Miss Rhianon .. I just typed up a rather long vent On Customer Service and What happen to being Polite ?? ( for my own blog last week ,alas chose not to post it) .. You ladies are inspiring me to do so.<br /><br />It just seems to me that Americans in general have gotten quite lazy . Accountability seems to be unobtainable ! <br /><br />It is if it is now way too much trouble to <br /><br />1) Get a Job <br /><br />2) Keep The Job <br /><br />3) Do and actually show up to the Job ..<br /><br /> <br /><br />I am a firm believer that at one time or another everyone should<br /><br />Make a bed (( chamber maid))<br /><br />Wait on a table (( waitress))<br /><br />Park a Car (( Car attendant)) <br /><br />Work a Cash Register .. ie work Retail for at least three Christmas seasons !! <br /><br />Ah Deliver something .. (( was the Liggett Rex-all Gal my junior and senior year in high school !! )) <br /><br />Answer Phones for an office ..<br /><br /> <br /><br />These are all entry level no education needed jobs .<br /><br />To be done summers in high school .. in or summers going to college ..<br /><br />Heck I had a degree and still was a banquet Sales Manager for a huge Hotel and Life Guarded the Pool ! <br /> and I loved my Jobs !!! <br /><br />I sold and managed air time full time for over 17 yrs .. The highest turn over profession I ever experienced !! <br /><br />My point is it all starts with customer service ..<br /><br />How on earth can we all get along if we can not do and understand the basics ourselves ..<br /><br />More to this I might add but I believe I shall share it on my own blog ..<br /><br />I will say this .. I am relieved now when I get Comcast Reps In Canada .. cause ah They do know what they are doing and enjoy Their Jobs !!!<br /><br />I find the Utility companies, when one gets a real live person on the line are far more kind the land and cell phone companies !! <br /><br />Grins on The Staples Saga I happen to have one of my very own .. From just last week ..<br /><br />Ladies we should own Stock !!! <br /><br />The point is . People talk about second life as it's a game ..it should be fun .. <br /><br />lets talk about Real Life as it should be Appreciated , Cherished and Lived !! <br /><br />IT all starts with being polite and respectful .. ah manors .. good old fashion CS .. Customer Service ! <br /><br />ever Breezy Carver Fabre ..Breezy Carverhttps://www.blogger.com/profile/08338493613654940449noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-25453508071584484142011-08-08T17:51:23.345-07:002011-08-08T17:51:23.345-07:00Ah, Nordstrom! I don't buy a lot from them bec...Ah, Nordstrom! I don't buy a lot from them because...well, I didn't hit the lottery. But their service has always been impeccable. Down south, Dillard's still does things the old-fashioned way.<br /><br />I ended up having to call Verizon tonight, having received an alarming note about "unusual activity on your account." I didn't expect it to go well, but it was almost...pleasant. (As it turned out, the concern was over a work-related phone call made to the UK one evening that lasted a very expensive 40 minutes.) So not all is lost.<br /><br />In contrast, I had the most God-awful phone tree the other day. None of the choices were what I needed, and there was no "Press zero if you want to speak to a real person." I ended up having to leave a message with my phone number, but never got a call back. Same thing the second time. I got a live person the third time, but she couldn't help me. It took two more calls to get things straightened out. Ah well.Rhianon Jamesonhttps://www.blogger.com/profile/13627163137265856251noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-10804221788864142582011-08-08T11:59:06.726-07:002011-08-08T11:59:06.726-07:00Re: Sears
My grandmother worked in the Ladies depa...Re: Sears<br />My grandmother worked in the Ladies department of Sears for decades. For those too young to remember, in those days there were salespeople who worked in each department. They stocked the items in that department, knew what was there, offered to help you when you came to shop. They would take things to your dressing room and cart things away. You told them what you were looking for and they took you to what they had that might work. Then when you had everything you needed they rang up your sale. They handled returns as well. The stores had staffs of folks who were experts in their individual departments. This was replaced by the giant cashier stand in the center of the aisle, staffed by low wage part-time employees (this was initiated to save having to provide health coverage).<br />I can't help but think that these retail industry changes, which saved money and improved stockholder returns on the short term, contributed to the demise of so many large retailers over the long term.<br />If your customer is now weighing the convenience of shopping from home in her pajamas, shouldn't her alternative be coming to your store where knowlegeable, courteous and helpful staff will assist her in finding exactly what she needs? Perhaps the day of the small boutique retailer has returned, the Main Street Ladies Shop and the Gentleman's Haberdashery! One can dream :)Aunt Foggyhttps://www.blogger.com/profile/09822854807566491775noreply@blogger.comtag:blogger.com,1999:blog-1413879796435723871.post-70843302024972962502011-08-08T11:39:46.388-07:002011-08-08T11:39:46.388-07:00I spent many years working in customer service. Th...I spent many years working in customer service. The fact is that that the basic philosophy of customer service has changed. Lip service is still paid to the old philosophy, but it is not supported or enforced.<br />Back in the day, Nordstroms was the gold standard of customer service. Returns accepted, no questions asked. The Japanese model was in vogue, with empowered employees and management that took ownership of failures as well as successes.<br />Todays models are the online FAQ, the phone tree, the "knowledge base". Your issue must be one that is in the script, and that does not require human judgement or responsibility. Employees are treated as interchangeable cogs with no ownership or responsibility, and react predictably. "Customer Service" has been sent overseas and is now the venue of people who have lost their names and are merely reading from a computer screen the canned responses cued by the programmed algorithm.<br />Young people do not have any examples of what good customer service looks like, since they are so rarely exposed any.Aunt Foggyhttps://www.blogger.com/profile/09822854807566491775noreply@blogger.com